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This policy is effective as of 2025-08-18.
Welcome to Kucom!
Kucom Technology LLC, provides the Services defined herein. This document may refer to the service provider as “Kucom Technology LLC.”, “Kucom”, “we”, “us”, or “our”. These are the rules and restrictions that govern your use of our websites, products, services, mobile applications, and other software (collectively, the “Services”).
The term “Services” means the Sites, Web Apps, Mobile Apps, and Subscription Services, which may be used in conjunction with Products and other ways provided by Kucom, as defined at points (1)-(5) as below. Some Products and Services of Kucom can be used together or in ways that integrate with third-party products and services.
(1) Kucom hardware products (“Products”);
(2) Websites that may be accessed at (individually a “Site” or collectively “Sites”);
(3) Services, including technical support and services accessible through the Sites (“Web Apps”);
(4) Software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”);
(5) Subscription services, including services that can be accessed using the Web Apps and Mobile Apps (“Subscription Services”);
These rules and restrictions govern your use of our Products and Services. Please read these Terms of Use (the “Terms”) carefully before using the Services, because they affect your legal rights and obligations (e.g., requiring arbitration and no class action relief and limiting our liability).You acknowledge and agree that except for physical Kucom Products that you may have purchased, such as routers or switches, the Services and the software embedded in the Product (and any updates thereto) (“Product Software”) are licensed, not sold, to you. You do not acquire any ownership interest in any Service or Product Software under these Terms, or any other rights other than to use such Service and Product Software in accordance with the license granted, and subject to all terms, conditions, and restrictions under these Terms. Certain features of the Services may be subject to additional guidelines, terms, or rules, which will be presented through the Services in connection with such features. You must review and agree to the additional guidelines, terms, or rules before using such Services.
These Terms of Use (the “Terms”) are a binding contract between you and Kucom (the “Agreement”). If you do not agree to and accept all of the Terms, you do not have the right to use the Services and should cease using them immediately. By using the Services in any way, you agree to the Terms. The terms shall remain in effect as long as you use the Services. The Terms also include Kucom’s Privacy Policy.
Other brand or trade names mentioned herein are reasonably necessary to identify the product or service only.
The Services are directed to a general audience of adults. We will assume (and by using the Services, you warrant that) you have the legal capacity to enter into these Terms (i.e., you are of sufficient age and mental capacity and are otherwise entitled to be legally bound in the contract). If you are using the Services on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on their behalf and bind them to these Terms. You may only use the Services for your personal, non-commercial use, or you should acquire the certificate from Kucom to waive the restriction.
Your use must comply with all laws that apply to you. You may not use these Services if applicable laws prohibit such use.
Please note that these Terms may be revised and reissued, prospectively, by posting updated terms on this website （）You consent and agree to receive notices of updates of these Terms through our posting of updated Terms on this website. You should visit this page regularly to review the current terms. Kucom may notify you as required by law or for marketing or other purposes via email (to the email address you provide through our Services), or by posting such notice on the Sites. Kucom is not responsible for any automatic filtering you or your network provider may apply to email notifications. Kucom recommends that you add marketing@szkucom.com URLs to your email address book to help ensure you receive email notifications from Kucom. Your continued use of the Services will be deemed as an irrevocable acceptance of any updates to these Terms.
We do not knowingly collect information relating to children under 13 years old.If you are a child under 13, you may not register for the Services or send any personal information about yourself to us.In the event that we learn we have collected personal information from a child under 13, we will destroy that information as quickly as possible.
In order to use the Services, you may be required to sign up for an account. To sign up for an account, you represent and warrant that (a) all required registration information you submit is truthful and accurate, and (b) you will maintain the accuracy of such information. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Services and for keeping your password and other account details confidential.
The Services may change over time, as we improve them. At any time, we may temporarily or permanently modify, suspend, discontinue, or restrict access to all or part of the Services and/or any related software, facilities, and services, with or without notice and/or to establish general guidelines and limitations on their use. Some such changes to the Services may render certain hardware devices, third-party services, configurations, or software setups inoperable. We may make such changes at our sole discretion and with or without notice.
(a) You acknowledge that all intellectual property rights, including without limitation patents, copyrights, trademarks, trade secrets and all other proprietary rights, in the Products, Product Software, and Services (i.e., the Sites, Web Apps, and Mobile Apps) are owned by Kucom or its affiliates, licensors, or suppliers (collectively, the “IP Rights”). Your possession, access, and use of the Products, Product Software, and Services do not transfer to you or any third party any rights, title, or interest in or to such IP Rights. Kucom and its affiliates and licensors and suppliers reserve all rights not granted in these Terms. Moreover, other than with respect to User Contents (defined below), Kucom retains full and complete title to all content on the Services, including any downloadable software and all data that accompanies it.
(b) Use of the Services. Your right to make use of the Services and any content appearing on it is subject to your compliance with these Terms. Modification or use of the content on the Services for any purpose not permitted by these Terms may be a violation of the IP Rights protected by law and these Terms and is prohibited.
You are prohibited from using the IP Rights except as specifically permitted in these Terms. Subject to these Terms, Kucom grants you a limited, non-exclusive, and non-transferable license to download, copy, install, and use the authorized parts of the Services on your own device (e.g., your computer, smart device, etc.) for your own personal use. You may not use the content of the Services in any other public or commercial way, nor may you copy or incorporate any of the content of the Services into any other work, including your own website, without the prior written consent of Kucom. You must have a reseller or distribution license from us before you can copy or redistribute any portion of the Services. Any authorization to copy content granted by us in any part of the Services for any reason is subject to your keeping all copyright and other proprietary notices intact. You must not copy, modify, or in any way reproduce or damage the structure or presentation of the Services or any content therein.
Also, modifying, translating, adapting, or otherwise creating derivative works and improvements, decompiling, decoding, reverse engineering, disassembling, or otherwise reducing the code used in any software in connection with the Services into a readable form in order to examine the source code or construction of such software and/or to copy or create other products based (in whole or in part) on such software, is prohibited.
(c) Open Source. Certain items of independent, third-party code may be included in the Web Apps and/or Mobile Apps that are subject to the GNU General Public License (“GPL”) or other open-source licenses (“Open Source Software”). The Open Source Software is licensed under the terms of the license that accompanies such Open Source Software. Nothing in these Terms limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for such Open Source Software. In particular, nothing in these Terms restricts your right to copy, modify, and distribute such Open Source Software that is subject to the terms of the GPL or other open-source licenses.
During your use of the Services, you may create connections between our hardware devices, third-party hardware devices, our Services, and/or third-party services. You agree that you will not connect to the Services any hardware devices or third-party services in a manner that could be dangerous to any person(s), or which could cause damage to or loss of any property.
Your use of the Services is subject to the following additional restrictions. You may not use the Services or interact with the Services in a manner that:
“Content” is all of the information collected during your use of the Services. It includes information provided by you, by other users, by hardware devices connected to the Services, and by third-party devices and services connected to the Services. It also includes any information we provide into the Services, as well as information derived from or aggregated from any and all information provided to the Services.
You are free to stop using the Services at any time. You understand and agree that we may or may not delete your User Content in the event that you stop using the Services. At any time, Kucom may (a) suspend or terminate your rights to access or use the Services if Kucom in good faith believes that you have used the Services in violation of these Terms, including any incorporated guidelines, terms, or rules. If you transfer a Product to a new owner, your right to use the Services with respect to that Product automatically terminates. The new owner will have no right to use the Product or Services under your account and will need to register for a separate account with Kucom unless the new owner already has an account with Kucom that can be connected to that Product or Service.
In the event that we elect to terminate your account, we will try to provide advance notice to you prior to termination so that you are able to retrieve any important User Content stored in your account. You understand and agree that we may provide no advanced notice for any reason, but usually, because it would be impractical, illegal, not in the interest of someone's safety or security, or otherwise harmful to the rights or property of Kucom.
We do our best to describe every product or service offered on the Services as accurately as possible. However, we are human, and therefore we do not warrant that product specification, pricing, or other content on the Services is complete, accurate, reliable, current, or error-free. In the event of any errors relating to the pricing or specifications, Kucom shall have the right to refuse or cancel any orders at its sole discretion. If we charged your credit card or other accounts prior to cancellation, we will issue a credit to your account in the amount of the charge. Additional Terms may apply.
Any usernames and passwords used for the Services are for individual use only. You shall be responsible for the security of your username and password (if any). Kucom shall be entitled to monitor your username and password and, at its discretion, require you to change it. If you use a username and password that Kucom considers insecure, Kucom will be entitled to require your username or password to be changed and/or terminate your account. However, Kucom cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk. You agree to immediately notify Kucom of any unauthorized use, or suspected unauthorized use, of your account or any other breach of security of which you become aware. Kucom is not liable to you for any loss or damage arising from your failure to comply with the above requirements.
Kucom reserves the right to investigate suspected violations of these Terms, including, without limitation, any violation arising from any submission, posting, or emails you make or send to any Forum. Kucom may seek to gather information from the user who is suspected of violating these Terms and from any other user. Kucom may suspend any users whose conduct or postings are under investigation and remove such material from its servers as it deems appropriate and without notice. If Kucom believes, in its sole discretion, that a violation of these Terms has occurred, it may edit or modify any submission, posting, or emails, remove the material permanently, cancel postings, warn users, suspend users and passwords, terminate accounts, or take other corrective action it deems appropriate. Kucom will fully cooperate with any law enforcement authorities or court order requesting or directing Kucom to disclose the identity of anyone posting any emails, publishing, or otherwise making available any materials that violate these Terms. By accepting these terms, you waive and hold harmless all members of the Kucom group from any claims resulting from any action taken by any member of the Kucom group during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either a member of the Kucom group or law enforcement authorities.
Except as expressly set forth below, Kucom does not make any representations or warranties concerning any products, software, services, information, or content contained in or accessing through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services.We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered through the Services are provided “AS IS” and without any warranty of any kind from Kucom or others, unless a separate written warranty is provided expressly and unambiguously for a specific product or service (and if such a warranty is provided, it will apply only to such specific product or service, and not to the Services generally).
Your use of the services is at your own risk. Except as provided by the warranties that may accompany certain Kucom products, the services and all the materials, information, websites, software, facilities, services and other content related to the services are provided “as is” and “as available” without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, the Kucom group disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.The Kucom group does not warrant that the functions contained in the services will be available, uninterrupted or error-free, that defects will be corrected, or that the services or the servers that make the services available are free of viruses or other harmful components. The Kucom group does not warrant or make any representations regarding the use or the results of the use of the material, information, software, facilities, services, or other content of the services or any websites linked to the services in terms of their correctness, accuracy, reliability, ability to meet your requirements or otherwise. The Kucom group makes no warranties that your use of the materials, information, software, facilities, services, or other content of the services or any website will not infringe the rights of others and the Kucom group assumes no liability or responsibility for errors or omissions in such materials, information, software, facilities, services, or other content of the services or any other website.
The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
To the fullest extent allowed by applicable law, under no circumstances and under no legal theory (including, without limitation, tort, contract, strict liability, or otherwise) shall Kucom be liable to you or to any other person for (a) any indirect, special, incidental, or consequential damages of any kind, including damages for lost profits, loss of goodwill, work stoppage, accuracy of results, or failure or malfunction of any device connected to the services, or (b) any amount, in the aggregate, in excess of the greater of (I) $100 or (ii) the amounts paid by you to Kucom in connection with the services in the twelve (12) month period preceding the applicable claim, or (c) any matter beyond our reasonable control.
The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct.We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
You acknowledge and agree that your use of the services (including, without limitation, using the services to secure or otherwise control access to any real or personal property) is solely at your own risk, and that you accept responsibility for all losses, damages, and expenses arising out of such use. Kucom is not an insurer. You are responsible for maintaining insurance covering all loss, damage, or expense, whether for property damage, personal injury (including death), economic losses, or any other form of loss, damage, or expense arising out of or from (I) these terms, or (ii) the services.
Kucom is or maybe the seller of various goods and services available on the Services. All items purchased from the Services are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon Kucom’s delivery to the carrier.
You agree to indemnify and hold Kucom, its affiliates, officers, agents, employees, and partners harmless for and against any and all claims, liabilities, damages (actual and consequential), losses, and expenses (including legal fees) arising from or in any way related to any third-party claims relating to (a) your use of the Services (including any actions taken by a third-party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).
Kucom may from time to time in its sole discretion develop and provide updates to its Services and/or Product Software, which may include upgrades, bug fixes, patches, other error corrections, security fixes and/or new features (collectively, including related documentation, if any, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that we have no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your device settings, when your device is connected to the internet either: a) the Services will automatically download and install all available Updates; or b) you may receive notice of or be prompted to download and install available Updates. You shall promptly download and install all Updates and acknowledge and agree that the Services or portions thereof may not properly operate should you fail to do so. You further agree that all Updates will be deemed part of the Services and be subject to all terms and conditions of these Terms.
Updates to the Product Software may be automatically installed without providing any additional notices or receiving any additional consent. You consent to such automatic updates. If you do not want such automatic Updates, your remedy is to terminate your account and to stop using the Product Software and applicable Products. If you do not terminate a previously created account, you will receive Updates automatically.
We reserve the right at any time without liability to you to suspend, modify or discontinue, temporarily or permanently, the app and /or the services or any feature or part thereof with or without notice.
You acknowledge and agree that Services and Product Software are not intended to be 100% reliable or available 24 hours a day, 7 days a week. The Services/Product Software may be suspended temporarily without notice for security reasons, system failure, maintenance and repair, updates, or other circumstances. You agree that you will not be entitled to any refund or rebate for such suspensions. Kucom does not offer any specific uptime guarantee for the Services/Product’ Software.
You will be responsible for withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. You and Kucom agree that this agreement is the entire agreement between both parties and that it supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of these Terms; it being understood that the terms of express warranties accompanying the purchase of Kucom products are in addition to such Terms.
Please forward any comments, complaints about the Services or questions you may have to marketing@szkucom.com
